Store Policy

Delivery

  • All of our UK delivery wide deliveries are now carried out by DPD local using their industry leading Predict & Follow My Parcel services.

  • All customers will receive a one hour delivery window via SMS or e-mail allowing you to track the progress of your parcel on a map, counting down to a 15 minute window.

  • Download the DPD app to never miss a parcel again.

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If you require delivery for a certain date, please add it to the notes section at checkout or get in touch via social media, or email me at: vicky@chocbrownieco.co.uk

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Monday to Friday delivery £5.95 (1-2 working days)

Saturday - £9.95 (please get in touch to order for Saturday)

 

For all mainland UK orders please place your order as normal where DPD delivery is selected at checkout. (Delivery surcharges apply to Channel Islands, Scottish Highlands, Scottish Islands, Isle of Man, Isles of Scilly, Isle of Wight, Northern Ireland & Republic of Ireland.)

 

If you would like to collect your order contactlessly from: Chestnuts, Cardiff Road, Creigiau, Cardiff, CF159NL - please select Click & Collect at Checkout.

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Pick and Mix

Orders placed Monday to Thursday will be dispatched the following day.

Orders placed Friday, Saturday, Sunday will be dispatched on the following Monday. 

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Bespoke Orders

All bespoke orders will take longer than Pick and Mix boxes. All trays will be dispatched as soon as possible, which will usually be between 2-3 business days.

Ordering

Please ensure address information is entered correctly as we cannot be made responsible for any errors.

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Pick and Mix boxes are limited to 6-12 brownies per order. Any orders that exceed or be less than this total will not be accepted. If an order has not been accepted, but payment has gone through, I will be in contact to offer either a refund or an amendment to your order where necessary.

Ingredients & Allergens

All brownies/blondies are baked in a kitchen that uses nuts and peanuts, whilst measures are in place to keep ingredients separate, they may contain traces of nuts or peanuts.

 

All allergen information should be found with each product. If unable to find, please look at the wanted flavour on the Pick and Mix page.

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Full ingredients list available upon request, please email through the contact form.

Wholesale Inquiries

If you're a retailer or you have any wholesale Inquiries, please contact me directly here.

Payment Methods

- Credit / Debit Cards
- PAYPAL